Frequently Asked Questions

Everything you might need to know about our engraved necklaces. Please get in touch if we haven't covered absolutely everything!

How long do I have to send my photo?

Choosing the right artwork or picture can be a bit tricky so take as much time as you like! Don't worry, there isn't a deadline or expiry date for your order and we will send you reminders and tips on what will look best.
For Pet Paw Print Necklace, do I have to make a paw print to send it to you?

You don't have to. You can just take a photo of your pet's paw and we'll do the rest! Alternatively, you can make a print and send us a picture of it.
When will my order be delivered?

We estimate 7 working days for dispatch, that's from when we receive and process your photo. Your order will then be dispatched by Royal Mail and delivered within the timeline specified at check out (either 1-3 working days for express delivery or 3-5 working days for standard delivery).
Where are the necklaces made and engraved?

The necklaces were designed in the UK and are made by a luxury jewellery manufacturer in China who has been audited to ensure it meets all ethical trading standards. The engraving is then performed by a family-run workshop in the Scottish Highlands.
What are the necklaces made of?

Our necklaces are made of solid stainless steel. The gold and rose gold necklaces are gold plated using the PVD method, which is more durable than standard gold plating.
What are the benefits of stainless steel jewellery?

Stainless steel is super durable. Its scratch-resistant qualities will help preserve your beautiful delicate engraving. What's more, stainless steel doesn't tarnish as easily as other jewellery metals, which makes it excellent for everyday use and not just for those few special occasions! Please note that although stainless steel is scratch-resistant, it might still get light scratches from use.
How should I look after my necklace?

To make sure your necklace is in top condition, you can treat it with olive oil (dab a soft cloth with a tiny bit of olive oil and rub your necklace gently). When not in use, make sure to store the necklace separately from other jewellery, ideally in a softly-lined box (just like the box you received it in!).
Do you offer gift wrapping?

Your necklace will arrive in a luxury gift box, inside a postal box that fits through the letterbox.
What's your return policy?

You can cancel your order before you submit your photo to us. Once your necklace has been engraved it is non-refundable. If you would like to talk to us about your order, simply email us at hello@joizi.com and we'll be happy to help!

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